About the Company
This early stage startup is at the forefront of leveraging software innovation in the scientific lab setting to accelerate the ability to discover new materials. Being founded by serial entrepreneurs with successful exits, the offering is a comprehensive digital platform that consolidates, organizes, and allows access to a digital repository of information that drastically increases lab efficiency. Already boasting one of the largest global companies in the world as an early customer, there is a need for a foundational Enterprise CSM to define best practices for full customer lifecycle processes.
About the Role
You will become an extension of the brand and act as an enthusiastic product ambassador, being heavily embedded in customer relationships across multiple verticals, from IC to C-Suite.
You will meticulously understand and document customer workflows to optimize product usage throughout the entire customer journey and become a product expert across configurations, in-person and virtual trainings, data migration and technical support.
By uncovering customer pain points you will advocate internally for alleviation and produce qualitative and quantitative analyses for presentations to C-suite execs.
You willalso be responsible for creating documentation to be widely distributed for the greater team consumption and develop comprehensive training collateral across multiple mediums.
2+ years of experience in a customer facing role where building relationships was a key success factor, ideally in a SaaS environment.
A degree in Chemistry, Materials Science, Chemical Engineering, or other science field.
2+ years of experience in a laboratoy/research department.
Strong communication and engagement skills interpersonally as well as at a large scale, i.e., presentations, trainings, etc.
Ability to approach every interaction diplomatically and provide the best solution for all parties.
Ability to problem solve creatively with limited resourcing.
A Search Expert will be in touch soon!